Annual Review of Company Performance - Service Department

Employee Name*

Position Held*

Department*

Current Year*

On a scale of 1 to 5, 5 being the best, how well do they get you the proper customer information (contact person, address, etc) and what the task is?

Barb

Tina

Cheryl

Other Staff

Brian

Oscar

On a scale of 1 to 5, 5 being the best, how well do they get the correct information as far as equipment, filter & belt list, etc.?

Barb

Tina

Cheryl

Other Staff

Brian

Oscar

On a scale of 1 to 5, 5 being the best, how well do they problem solve for you?

Barb

Tina

Cheryl

Other Staff

Brian

Oscar

On a scale of 1 to 5, 5 being the best, how well do they follow through with items for you?

Barb

Tina

Cheryl

Other Staff

Brian

Oscar

On a scale of 1 to 5, 5 being the best, how well do they communicate with you?

Barb

Tina

Cheryl

Other Staff

Brian

Oscar

On a scale of 1 to 5, 5 being the best, how well do they communicate with the customer?

Barb

Tina

Cheryl

Other Staff

Brian

Oscar

On a scale of 1 to 5, 5 being the best, how knowledgeable are they with items you need?

Barb

Tina

Cheryl

Other Staff

Brian

Oscar

On a scale of 1 to 5, 5 being the best, how well do they schedule service that you are capable of doing?

Barb

Tina

Cheryl

Other Staff

Brian

Oscar

On a scale of 1 to 5, 5 being the best, how well do you feel they keep you scheduled with the least amount of travel time?

Barb

Tina

Cheryl

Other Staff

Brian

Oscar

Your ideas are important to us. What ideas do you have to improve the performance of the service department management?

Purchasing Department Review

On a scale of 1 to 5, 5 being the best, how well does the purchasing dept. fulfill a material or parts order in the requested time?

On a scale of 1 to 5, 5 being the best, how well does the purchasing dept. fulfill a complete and accurate order?

On a scale of 1 to 5, 5 being the best, how well does the purchasing dept. communicate in a professional, positive manner?

On a scale of 1 to 5, 5 being the best, how well does the purchasing dept. communicate back orders and delays on your requests?

Again, your ideas are important to us. What ideas do you have to improve the performance of the purchasing department?

Shipping Department Review

On a scale of 1 to 5, 5 being the best, how well does the shipping dept. deliver in the requested time frame?

On a scale of 1 to 5, 5 being the best, how well does the shipping dept. accommodate alterations and changes to your delivery requests?

On a scale of 1 to 5, 5 being the best, how well does the shipping dept. communicate in a professional and positive manner?

What ideas do you have to improve the performance of the shipping department?

Sheet Metal Shop Departmental Review

On a scale of 1 to 5, 5 being the best, how well does the shop fulfill your orders within your requested time frame?

On a scale of 1 to 5, 5 being the best, how well does the shop produce quality duct-work with minimal mistakes?

On a scale of 1 to 5, 5 being the best, how well does the shop communicate in a professional, positive manner?

On a scale of 1 to 5, 5 being the best, how well does the shop make sure S&D, TDC, bolts, etc., are sent with the order?

What ideas do you have to improve the performance of the sheet metal shop department?

Harker Heating & Cooling

Annual Review of Company Performance – Service Department